Refund and Return Policy
Effective Date: [5th February 2025]
Thank you for shopping with OneHeartManikin.com. We strive to provide high-quality products and services. If you are not completely satisfied with your purchase, we’re here to help.
1. Eligibility for Refunds
We offer refunds under the following conditions:
- Defective or Damaged Items: If you receive a defective or damaged product, you must notify us within [14] days of receipt with proof (such as photos or videos).
- Incorrect Item Received: If you receive an incorrect product, please contact us within [14] days to arrange a return or exchange.
- Unfulfilled Orders: If your order has not been processed or shipped, you may request a cancellation and full refund.
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
- Digital products (e.g., online courses, downloadable content, e-books).
- Used or opened items that are not defective.
- Personalized/customized items unless they are defective.
- Clearance or final sale items.
- Training services or workshop fees (unless canceled by us).
3. Refund Process
To request a refund, please follow these steps:
- Contact Us: Email us at sfatc@firstaidtraining.com.sg or call 62978123 within the eligible timeframe.
- Provide Details: Include your order number, reason for refund, and supporting evidence (e.g., photos for defective items).
- Return the Item (if applicable): If a return is required, we will provide instructions. Items must be returned unused, in original packaging, and within [14] days of approval.
- Processing Time: Once we receive and inspect your return, we will notify you about the refund status. If approved, your refund will be processed within [30] business days via the original payment method.
4. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company, as it may take time for the refund to be processed.
- If you still have not received it, contact us at sfatc@firstaidtraining.com.sg.
5. Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at sfatc@firstaidtraining.com.sg.
6. Order Cancellations
- Orders can only be canceled before they are shipped or processed.
- If your order has already been shipped, you may need to return it before a refund is processed.
7. Contact Us
For any refund-related inquiries, please contact us:
📧 Email: sfatc@firstaidtraining.com.sg
📞 Phone: 62978123
📍 Address: 29 Bukit Pasoh Road #03-01, Singapore 089843